Refund policy

Return & Refund Policy
Case Valker | Voxtera Marketing (M) SDN BHD

Effective Date: 7th March 2025

At Case Valker, we strive to provide high-quality luggage and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns & Refunds
To be eligible for a return or refund, your item must meet the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be made within 15 days from the date of purchase.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items
The following items are not eligible for returns or refunds:

  • Items that have been used, damaged, or altered.

  • Clearance or final sale items.

  • Personalized or custom-made products.

3. How to Request a Return
To initiate a return, please follow these steps:

  1. Contact our customer service team at Whatsapp +60166660918 with your order details.

  2. Our team will provide instructions on how to return the item.

  3. Pack the item securely and ship it back to the address provided.

  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

4. Refund Processing

  • Approved refunds will be processed within 30 days.

  • The refund will be issued to the original payment method.

  • Shipping costs are non-refundable.

5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 15 days.

6. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:

  • Check your bank account or contact your payment provider.

  • If you still have issues, contact us at enquiry@casevalker.com.

7. Contact Us
If you have any questions regarding our refund policy, please reach out to: Voxtera Marketing (M) SDN BHD
Website: www.casevalker.com

Whatsapp +60166660918

By making a purchase on our website, you agree to the terms outlined in this Refund Policy.